Privacy Policy for Firstrapic

Effective Date: December 6, 2024

At Firstrapic, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website firstrapic.com or make a purchase from us. By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

We take your privacy seriously and aim to provide a secure and transparent shopping experience. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect two types of information: personal information and non-personal information.

a. Personal Information

When you place an order, register an account, or contact us for customer service, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (credit/debit card number, billing details)

b. Non-Personal Information

We also collect non-personally identifiable information automatically when you visit our website. This information includes:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our website
  • Time spent on the website
  • Referring URL
  • Operating system
  • Geographic location

This information helps us analyze website traffic and improve the user experience on our site.

2. How We Use Your Information

The personal and non-personal information we collect is used for several purposes, including:

a. To Process Orders

We use your personal information to process and fulfill your orders, including shipping, billing, and communication related to your purchase.

b. To Improve Our Website and Services

We analyze non-personal information to improve the functionality and user experience of our website. This helps us optimize the website to meet customer needs more effectively.

c. To Provide Customer Support

We may use your personal information to respond to inquiries, address customer service issues, and provide support during and after the sales process.

d. To Communicate with You

We may send you marketing emails, promotions, product updates, or newsletters if you have opted into these communications. You can unsubscribe from these communications at any time by following the “unsubscribe” instructions in the email or by contacting us directly.

e. To Process Payments

Your payment information will be used solely for processing your order and will not be stored in our systems. We use third-party payment processors to securely handle payment transactions.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information such as your payment details.
  • Access Controls: Only authorized personnel have access to your personal data, and access is granted on a need-to-know basis.
  • Regular Security Audits: We conduct periodic audits of our security systems to ensure that your information remains safe.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties for specific purposes:

a. Service Providers

We may share your personal information with trusted third-party service providers who assist in the operation of our business. These include:

  • Payment processors
  • Shipping and delivery services
  • Marketing and email platforms
  • Customer service tools

These providers are required to handle your information securely and use it only for the purpose of providing services to Firstrapic.

b. Legal Compliance

We may disclose your personal information if required by law or in response to valid legal requests, such as a court order or government investigation. We may also disclose information to protect the rights, property, or safety of Firstrapic, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small text file that is stored on your device when you visit our website. Cookies help us:

  • Remember your preferences and settings
  • Analyze site traffic and user behavior
  • Provide personalized content and offers

You can choose to disable cookies through your browser settings, but please note that some features of the website may not function properly without cookies.

6. Your Rights Regarding Your Information

Under applicable data protection laws, you have certain rights regarding the personal information we hold about you. These rights may include:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations and legitimate business interests.
  • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions or contacting us directly.

To exercise any of these rights, please contact us at info@firstrapic.com.

7. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, which are not controlled by Firstrapic. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Firstrapic does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as soon as possible. If you are a parent or guardian and believe we may have collected information from a child, please contact us immediately at info@firstrapic.com.

9. Changes to This Privacy Policy

Firstrapic reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated effective date will be clearly noted at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

We are here to help and ensure that your privacy is protected.

Thank you for trusting Firstrapic with your personal information. We value your privacy and are committed to maintaining a secure and trustworthy relationship with you.