Refund and Return Policy for Firstrapic

Effective Date: December 6, 2024

At Firstrapic, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are happy to offer a flexible return and refund policy, provided that the return meets the conditions outlined below.

Please take a moment to review the following Refund and Return Policy, which applies to all orders placed through our website, firstrapic.com.

1. Eligibility for Returns

We want you to be completely happy with your furniture purchase from Firstrapic. Our return policy allows you to return most products under the following conditions:

  • Returns are accepted within 30 days from the date of delivery.
  • Products must be in new, unused condition and in their original packaging.
  • Items must not have been assembled or modified in any way.
  • Certain custom or special-order products may not be eligible for return. Please check the product details on the website or contact us for confirmation before purchasing these items.

If the product meets these conditions, we will gladly accept your return and process your refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team within 30 days of receiving your order. You can contact us by emailing info@firstrapic.com or calling (850) 562-1962.

  • Provide Order Information: Please provide your order number, a description of the item(s) you wish to return, and the reason for the return. This will help us process your return request quickly.

  • Return Authorization: Once we receive your request, we will issue a Return Authorization Number (RA Number). This number is required to process your return and must be included on the return package.

  • Shipping Instructions: Our team will provide detailed instructions on how to return your product. Return shipping will be at the customer’s expense unless the item is defective or damaged upon arrival.

  • Return Shipping: Carefully pack the product in its original packaging to prevent damage during shipping. We recommend using a tracked and insured shipping method, as we cannot be held responsible for any items lost or damaged during the return shipping process.

3. Refunds

Once we receive and inspect the returned item(s), we will process your refund. The following conditions apply to our refund process:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If your original payment method is no longer valid, please contact our customer service team for assistance.

  • Refund Timeframe: Once we have received the returned item(s) and verified their condition, we will process your refund within 5-7 business days. Please allow additional time for the refund to be reflected in your account, depending on your payment provider’s processing times.

  • Restocking Fee: Firstrapic reserves the right to charge a restocking fee of up to 15% of the purchase price for returns that do not meet the conditions outlined in this policy (such as opened packaging, missing parts, or used items). This fee will be deducted from your refund.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please follow these steps:

  • Notify Us Immediately: Please contact us within 48 hours of receiving the item by emailing info@firstrapic.com or calling (850) 562-1962. We will provide you with instructions on how to proceed.

  • Provide Documentation: We will request photos of the damaged or defective item(s) and the packaging they were shipped in. This will help us determine the best course of action.

  • Replacement or Refund: If the item is determined to be damaged or defective, Firstrapic will cover the cost of return shipping and offer you a full refund or a replacement item, depending on your preference and product availability.

5. Exchanges

If you would like to exchange a product for a different style, size, or color, please follow the same return process outlined above. Once your returned item is received and processed, we will assist you with the exchange and ship the new item to you.

Please note that exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will notify you and provide alternative options.

6. Non-Returnable Items

Certain items are non-returnable due to their nature. These include:

  • Custom or special-order items
  • Clearance or final sale items
  • Gift cards or promotional items
  • Products that have been assembled, modified, or used

Please refer to the product page or contact us if you have questions about whether an item qualifies for return.

7. International Returns

For international orders, please note that return shipping costs are the responsibility of the customer, and additional customs or import duties may apply. Please ensure you check the return policy before ordering if you’re outside of the United States.

8. Contact Information

If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return, please do not hesitate to contact us:

Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM (EST).

9. Policy Updates

Firstrapic reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated effective date will be noted. Please check this page periodically to stay informed about any changes to our policy.

Thank you for choosing Firstrapic. We value your business and strive to provide you with exceptional products and services. If you need any assistance, our team is always here to help!