Sales Policy for Firstrapic Furniture

Effective Date: December 6, 2024

Welcome to Firstrapic, your trusted destination for high-quality furniture designed to enhance your living spaces. We are dedicated to offering a seamless shopping experience, ensuring that our customers receive top-notch service and products. This Sales Policy outlines the terms and conditions under which our furniture products are sold and the services we offer.

1. Overview of Firstrapic’s Sales Policy

At Firstrapic, we strive to provide exceptional customer service and deliver products that meet our customers’ needs. Our policy ensures a transparent and reliable process for purchasing furniture, and it includes details regarding payment, shipping, returns, and warranties.

We believe in the importance of clear communication and customer satisfaction, so if you have any questions, please do not hesitate to contact us through our contact details below.

2. Product Information and Availability

All product descriptions, pricing, and availability on our website, firstrapic.com, are subject to change without notice. We strive to ensure that all product information is accurate and up to date, but errors may occasionally occur. If you have any questions about a product or its availability, please feel free to reach out to us at info@firstrapic.com or call our hotline at (850) 562-1962.

We make every effort to ensure the availability of the products listed on our website. However, in some cases, stock levels may fluctuate or products may become temporarily unavailable. If your order is affected, we will notify you promptly and offer alternatives or a full refund, depending on your preference.

3. Order Processing and Payment

When you place an order with Firstrapic, you will receive an order confirmation via email. Orders will be processed once payment is confirmed. We accept several payment methods for your convenience, including credit cards, debit cards, and secure online payment options.

To complete your purchase, simply follow the instructions on our website during checkout. Payments are securely processed, and all sensitive information is handled with the highest level of encryption to ensure your data is protected.

4. Shipping and Delivery

We offer reliable and timely shipping for all orders placed through our website. Shipping rates and delivery times vary depending on your location and the size of your order. During checkout, the exact shipping cost will be calculated and displayed before you finalize your purchase.

For any orders that require special handling or international shipping, our customer service team will reach out to you with additional details. Standard delivery times are typically between 5-10 business days for domestic orders, though delivery times may vary depending on product availability and location.

If you have any concerns about shipping or delivery, feel free to reach out to our support team at info@firstrapic.com.

5. Returns and Exchanges

At Firstrapic, we are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not completely satisfied with your furniture, we offer a flexible return and exchange policy. Please review the following guidelines for returns:

  • Eligibility: Returns are accepted within 30 days from the date of delivery. Furniture must be in new, unused condition and in its original packaging.
  • Process: To initiate a return or exchange, please contact our customer service team at info@firstrapic.com or call (850) 562-1962. Our team will guide you through the process and provide instructions for shipping the item back to us.
  • Refunds: Once the returned item is received and inspected, we will issue a full refund to the original payment method. Refunds are processed within 5-7 business days.
  • Exchanges: If you wish to exchange your item for a different model or color, we will assist you with the exchange process and ensure that the new item is shipped as soon as possible.

Please note that certain products, such as custom-made or special-order items, may not be eligible for returns or exchanges.

6. Warranty

Firstrapic offers a limited warranty on all furniture products. The warranty covers manufacturing defects in materials or workmanship under normal use conditions. The duration and specifics of the warranty may vary by product, so please refer to the product page on our website for detailed warranty information.

If you experience any issues with a product under warranty, please contact us directly at info@firstrapic.com or by phone at (850) 562-1962. We will assess the issue and work with you to resolve it promptly, which may include offering a repair, replacement, or full refund depending on the nature of the defect.

7. Customer Support

At Firstrapic, customer satisfaction is our top priority. If you have any questions regarding our sales policy, products, or services, we encourage you to contact our support team:

Our team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM (EST).

8. Changes to Sales Policy

Firstrapic reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on our website, with the effective date of the updated policy clearly stated. We recommend that you review this policy periodically to stay informed about any changes.

By purchasing products from Firstrapic, you agree to abide by the terms and conditions outlined in this Sales Policy.

Thank you for choosing Firstrapic. We are honored to serve you and look forward to enhancing your living space with our premium furniture.